Refund Policy

We believe in our products’ value and effectiveness. Our primary goal is to ensure your complete satisfaction with your purchase. To help you make an informed decision, we offer a wide range of resources and tools at your disposal. These include a free version of the plugin, helpful articles, step-by-step tutorials, comprehensive documentation, product interface images, detailed descriptions, extensive feature lists, informative videos, access to our social media channels, and hundreds of genuine customer reviews.

It is our mission to support you on your journey to enduring transformation and success through our products. We strive to empower you to make informed purchasing decisions by providing an array of resources. We are committed to equipping you with all the necessary knowledge to leverage our products effectively. This is whether it’s through demos, articles, tutorials, documentation, images, feature lists, videos, social media, or customer reviews.

Dokan Cloud Refund Policy

At Dokan Cloud, we are committed to providing a seamless and effective eCommerce solution. To ensure transparency, we have outlined our refund policy below:

Does Dokan Cloud offer refunds?

Dokan Cloud is a subscription-based service. Once you pay for a billing period, the payment is non-refundable. However, you will continue enjoying full access to all features until your current billing period ends.

Canceling Subscription

If you decide to cancel your subscription:

You will not be charged for the next billing period.
Your subscription will not renew after the current billing cycle.
Your marketplace/shop will remain active until your current billing period ends.

Free Trial Period

We offer a 14-day free trial period to help you evaluate the platform and ensure it meets your needs before committing to a paid subscription.

Please note that cancellations will only apply to the next billing period.

Special Case Scenario

While we do not offer refunds under normal circumstances, we understand that situations may arise. If you believe there is a valid reason for a refund, please contact our support team. We will carefully review your case and discuss it further to find an appropriate resolution.

Thank you for choosing Dokan Cloud!

Dokan WordPress Plugin Refund Policy

Try Before Buying

At Dokan, we want you to feel fully confident in your purchase decision. That’s why we offer a trial or demo feature for all our products, allowing you to experience them firsthand before committing. Our friendly support engineers are always available to assist you.

Risk-Free Purchase with 14 Days Money Back Guarantee

Our products are high quality and we are confident they will benefit your business. However, we understand that sometimes things don’t work as expected. To ensure a risk-free purchase, we proudly offer a 14-day, no-questions-asked, 100% money-back guarantee. Within 14 days of your original purchase, if our product does not meet your expectations or causes any problems, we will gladly refund your purchase price.

Refund Eligibility

To be eligible for a refund, you must request it within 14 days of the purchase date. Unfortunately, we cannot process refunds after this timeframe.
If you encounter any product bugs or malfunctions, our dedicated team will try to resolve the issue for you before considering a refund.
Please be aware that our refund policy does not apply to products purchased at discounted prices or during promotional campaigns. Additionally, we do not offer refunds for product upgrades, renewals, or customizations.

We do not refund setup fees for Dokan Mobile Apps or Dokan Delivery Apps.

Resolving Product Issues

If you encounter any product bugs or malfunctions, we highly recommend reporting them to our dedicated Technical Support Team by creating a ticket. This is before considering a refund. Our team is committed to resolving any issues you may face. Your feedback is valuable to us, as it allows us to improve.

Policy for Automatic Payments

Annual subscription renewals are required for certain products, including Dokan Multivendor Pro, Dokan Mobile App, Dokan Delivery Driver App, wePOS, and specific extensions. This is to ensure that our products remain updated and continuously improved. However, the decision to renew your subscription is entirely up to you. Please consider renewing your subscription to receive the latest updates to our products, ensuring you have access to the latest features and improvements.

Please note that a valid subscription is required to receive updates.

Expired Parent Plugin

If your parent plugin subscription has expired:

You will be unable to download any product from the dashboard.
All extensions associated with the parent plugin will be disabled from the download section.
You must renew the parent plugin to access updates for modules with different packages. All module updates are delivered through the parent plugin, and without an active subscription, you won’t be able to download any updates.

Automatic Payment Terms

When you purchase any product using Credit/Debit Cards or PayPal, you consent to automatic renewals by default. You can turn auto-renewal settings on or off.

If you do not cancel automatic payments from your account, the following will occur:

The product subscription will automatically renew after one year.
Your account will be charged automatically.
Auto-renewal payments for any product are non-refundable.

To avoid automatic renewal after one year, please cancel automatic payments during the purchase if you do not wish to renew your license.

Customer Support and Refund Requests

Our expert team is always available to provide exceptional customer support. You can request a refund through our contact form if you meet the refund criteria. Rest assured that we will handle your request promptly and with the utmost attention to ensure the best assistance.

Dokan is dedicated to empowering individuals and enterprises with robust WordPress solutions. We sincerely thank you for choosing our products to enhance your web experience.

Non-Refundable Scenarios

The following scenarios are non-refundable:

Unauthorized Use or Licensing Violations: Refunds will not be granted if the product is found to have been used in violation of the end-user license agreement (EULA) or if there is evidence of unauthorized use.
Promotional or Customized Products: Our refund policy does not cover products purchased at discounted prices or during promotional campaigns. Refunds are not applicable for product upgrades, renewals, or customizations, including Dokan Mobile app and Dokan Delivery app setup fees.
Expired Timeframe: Refunds will not be issued for requests made after the 14-day timeframe has elapsed from the original purchase date. Customers are responsible for initiating a refund request within the eligible period.
Purchase from an Unauthorized Website: If you purchase weDevs products from unauthorized websites, we cannot process refunds, as we do not receive payment.

Refund Process

If you wish to initiate a refund request, follow these steps:

Contact Customer Support: Reach out to our dedicated customer support team for a refund request, providing relevant details about the reason for the refund and your purchase information.

Refund Duration: Once we receive your refund request, our team will promptly review it. If your request is eligible for a refund, we will process it within two business days.

Refund Method: Refunds will be issued using the original payment method you used during the purchase.