Dokan Live Chat
Customer Service is
Earn greater customer satisfaction & increase sales by resolving customers’ issues faster. Use the Dokan Live Chat module to allow vendors to give quick real-time support through Facebook Messenger, WhatsApp, Talk.Js or Tawk.to platforms.
Faster Discovery & Solution for Customers’ Pain Points
eCommerce businesses are difficult to run without a robust & smooth customer support service. Dokan Live Chat ensures real-time customer service by providing Live Chat option to every vendor of your marketplace
Increase Authenticity, Ease, & Transparency of Marketplace
The live chat option makes your marketplace more reliable among the users. Both buyers and sellers feel a sense of credibility, trust, and authenticity which leads to lifelong relationships.
Reach More Users Directly and Privately
Have an instant medium to connect with customers. With Dokan Live Chat, make real-time conversation between vendor & customer dynamic, interactive & easy to follow through.
Use The Most Convenient Facebook Messenger
Dokan Live Chat works seamlessly with the most used platform – Facebook Messenger. So, vendors can just connect their FB pages, and continue real-time messaging from anywhere.
You Can Also Use Talk.Js
If you have a Talk.JS Premium Account, you can also use this popular service as the Live Chat provider in Dokan. When Vendors activate the ‘Enable Live Chat’ checkbox, the chat option will appear on their store page and product page.
Additional Modules You Will Be Getting
Check out these awesome modules that you will get with our Business Package