Vendor Support Module

Build Stronger Connections with the Vendor Support Module

The Vendor Support Module makes communication between vendors and admins easy. Vendors can now reach out to admins for support or questions, and admins can quickly respond, ensuring smooth and efficient communication within the marketplace.

Requirements:

Dokan Pro

Available in:

Direct Communication

Give Vendors direct access to Admin support. Vendors can initiate support tickets for assistance, and admins can respond quickly, creating a more collaborative and supportive environment.

Ticket Management

Each support request is converted into a unique ticket for easy tracking. Both vendors and admins can see the status, history, and take necessary actions to resolve issues quickly.

Quick Resolutions

With the Vendor Support Module, admins can manage and address tickets faster. This leads to quicker issue resolution, ensuring that your marketplace operates smoothly and your vendors are satisfied.

User-Friendly Dashboard

Both admins and vendors can view and manage tickets with an intuitive, easy-to-navigate dashboard. Keep track of open and closed tickets, search and filter by keywords, and view updates in real time.

Email Notifications

Admins can enable email notifications for vendor messages and replies, ensuring that no message goes unnoticed. This feature provides faster responses, even outside the admin dashboard.