Frequently Asked Questions

Resource control for vendors is unavailable, which means vendors can utilize unlimited memory.

Any built-in cryptocurrency payment gateway support is unavailable in Dokan. However, there is a third-party plugin named “WooCommerce Bitcoin / AltCoin Payment Gateway” that could be utilized with Dokan as a non-adaptive payment method.

Dokan supports two types of payment methods. One is adaptive, and the other is the non-adaptive payment method.

The Dokan Stripe Connect, Dokan Stripe Express, Dokan PayPal Marketplace, Dokan Mangopay, and Dokan Razorpay are adaptive payment gateways. Those payment gateways come as built-in modules with the Dokan Pro plugin. Except for the Dokan PayPal Marketplace, all adaptive payment gateways are available from the Dokan Pro - Professional plan. The Dokan PayPal Marketplace is available from the Dokan Pro - Business plan.

If an order is placed using an adaptive payment method, the vendor earnings and admin commission will be transferred automatically after the placement.

Dokan Stripe Express, Dokan PayPal Marketplace, Dokan Mangopay, and Dokan Razorpay have a disbursement feature that allows the admin to choose whether the earnings will be transferred after placing an order or later.

On the other hand, except for the aforementioned adaptive payment gateways, all WooCommerce-compatible payment gateways will work like a non-adaptive payment methods.

After placing an order using a non-adaptive payment gateway, the entire order amount will be held in the admin account. Vendors can see the value of their earnings from the Vendor Dashboard > Withdraw screen. Admin can set a minimum withdrawal limit for submitting a withdrawal request. When a vendor reaches that limit, they can send a withdrawal request to the admin. Then, the admin needs to transfer/send that amount to the respective vendor's account based on the request and mark the request as approved to adjust the vendor dashboard earnings value.

You can set 3 different types of commissions, which are as follows: 

Percentage: Set a % of each sale for vendors 
Flat Rate: Set a fixed amount earned per sale
Combined (Pro): Combine a flat fee with a percentage for more control (Dokan Pro only).

All types of commission can be configured globally, per vendor, per category (Pro), and per product (Pro). More details can be found in the documentation.

From Dokan Pro v3.2.4 onwards, Dokan introduced a new feature named Dokan Shipping Status that allows a vendor to create shipments and make changes based on the state of the shipment. This feature is also helpful for customers to track their orders. You can read more about the feature in the documentation.

Dokan Pro allows vendors to add External/Affiliate-type products, which will redirect customers to the Affiliate site. However, Dokan does not offer any affiliate functionalities at this moment. 

Dokan Pro - Business plan offers multiple ways for customers to chat directly with sellers. This includes Whatsapp Live Chat, along with options like Facebook Messenger, TalkJS, and Tawk.to.

With the Dokan Vendor Staff Manager module, it is possible to allow vendors to add multiple staff members to their store, where each staff member gets separate user IDs. It is a helpful feature if the store has a vast number of products and orders, giving the vendor the ability to take on a staff to help monitor the store's activities.
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WooCommerce does not allow purchasing a subscription package without a registered account. So, when a subscription package is available on the registration page, at first, it creates an account for the user and then moves to the checkout page.

Recurring: The recurring subscriptions are renewed every month/year or upon a defined number of days. For this auto-renewal to work, the marketplace will need an adaptive payment method for the process to be active seamlessly. Right now, Stripe Connect and PayPal Marketplace offer auto-renewal options with its adaptive payment method.

Non-Recurring: The non-recurring subscription will not be auto-renewed every month or year. So, it will only charge once and needs to be manually done every time a payment needs to be made. Other than Stripe Connect or PayPal Marketplace, the rest of the payment gateways on Dokan are non-adaptive/manual.

Dokan's Vendor Staff Manager allows your vendors to create staff accounts and assign them specific permissions within your store. The feature is currently available only in Dokan Pro - Business and Enterprise plans. More details can be found in this documentation.

WooCommerce does not allow purchasing a subscription package without a registered account. So, when a subscription plan is available on the registration form, it creates an account for the user before moving to the checkout page.

There are two types of subscriptions in Dokan.
Recurring: The recurring subscriptions are renewed every month/year or upon a defined number of days. The marketplace will need a supported payment gateway for the auto-renewal process to work seamlessly. Currently, Dokan Stripe Connect, Dokan Stripe Express, and Dokan PayPal Marketplace have support for auto-renewal.

Non-Recurring: The non-recurring subscription will not be auto-renewed every month or year. It is a one-time purchase plan. If an admin configures a limited time in a subscription, a vendor needs to repurchase the subscription plan to continue. This type of subscription plan can be purchased using any payment method.

No, using the Dokan Live Chat module itself does not incur any additional cost. However, the choice of chat provider within the module can affect the cost:
- Three providers - Facebook Messenger, Tawk.to, and WhatsApp - are free to use.
- TalkJS is the only one that requires an additional fee.

All modules are predefined with each package and can not be bought individually. However, two modules can be purchased separately for those who purchase any lower plan than the Dokan Pro - Business/Enterprise plan. The modules are the following:
Dokan WooCommerce Booking
Dokan Simple Auctions

You can refer to our modules page to learn more about what modules are available under each plan.

Dokan does support multiple currencies through its payment gateways, especially with the Dokan PayPal Marketplace module as well as Stripe Express which offers payment with Google Pay and Apple Pay.

Yes, you can upgrade from the starter yearly plan to other plans, such as the Dokan Pro - Professional, Business, and Enterprise Yearly packages from the Dokan.co Account > Subscription page. Find more details in the documentation.

Unfortunately, we do not offer a monthly subscription plan. Currently, we only offer yearly subscription plans.

Yes, we do! Choose our Lifetime subscriptions and enjoy continuous access, premium benefits, and lifetime updates with no recurring fees ever! Make a one-time investment and enjoy our services indefinitely. To find out more, please visit our pricing page or reach out to us via the contact form.

If your theme has an issue with the Dokan plugin layout, like store pages or any frontend design problems, we will guide you and sort the issue within 1 hour. If you need help with the installation process, we can assist you in the installation process as well as configuring the plugin. We will check the basic permalink setup and page settings as well as some basic admin settings. We’ll need you to share your admin credentials and FTP details in our support channel, and we’ll have your Dokan up and running for you.

We do not provide Phone/Video Call support. For pre-sales inquiries, we encourage you to reach us via live chat, and for technical support, users can create a new topic on the WordPress.org forum. 

However, we provide technical assistance to our Dokan Pro customers through our ticketing system. 

You will be unable to use any subdomain as your vendor store URL, but the Admin can customize the store URL from the admin dashboard.  By default, the Store URL will look like this: https://[yoursite].com/[store]/[vendorstore]. 

The “yoursite” will be defined as per the domain name, while you can set the name to “store” and the vendor’s name or vendor store name will be automatically input in the “vendorstore” section.

All prices listed for the Dokan are excluding Tax. The tax amount is automatically calculated based on your region by our payment gateway.

Discounts are only applicable to the first purchase. You will be charged the full amount of the subscription plan for each renewal.

Yes, Dokan provides a Software as a Service (SAAS) platform enabling the creation of multi-vendor websites without any coding expertise required. For further details, feel free to explore our website: https://dokan.co/cloud/ 

A renewed license is required if you want to continue using the premium features. Without renewal, you will lose access to all the premium features, updates, and support. Additionally, your outdated system may encounter problems.

You can cancel your subscription easily from your Dokan.co Account Dashboard. Navigate to Dokan.co Account > Subscriptions from here you can cancel your subscription.