Privacy Policy for Dokan Plugin

This Privacy Policy explains how weDevs Ltd. (“weDevs,” “we,” “our,” or “us”) collects, uses, and shares your personal information when you use the Dokan Plugin, a WordPress-based multivendor marketplace plugin. Whether you’re a marketplace owner running a Dokan-powered marketplace, a vendor selling products, a customer shopping, or a visitor browsing dokan.co/wordpress, this policy applies to you.

The Dokan Plugin is installed on your own WordPress site, so the marketplace owner is responsible for managing their marketplace’s data, security, and compliance with laws like GDPR or CCPA. We provide the plugin and support but do not host or control your marketplace data. We’ll notify you of policy changes via email or on dokan.co/wordpress.

For questions, contact us at [email protected]

1. Who We Are and Key Roles

The Dokan Plugin, developed by weDevs Ltd., turns your WordPress site with WooCommerce into a multivendor marketplace where vendors sell products to customers.

• Marketplace Owner: You install the Dokan Plugin and manage the marketplace, controlling vendor and customer data. You must provide your own privacy policy for your marketplace.
• Vendor: You create a shop in a Dokan-powered marketplace to sell products, managing customer data for orders.
• Customer: You shop on a Dokan-powered marketplace, buying from vendors.
• Visitor: You browse http://dokan.co/wordpress or a marketplace without registering or buying.

WeDevs is the data controller for data we collect (e.g., plugin purchases, support inquiries) and does not control marketplace data unless shared for support.

2. What and How We Collect Information

We collect limited information to provide and support the Dokan Plugin. Marketplace owners manage most data on their WordPress sites.

2.1 Personal Information

We collect information you provide directly, such as:

• Name, email address, phone number, and payment information (e.g., credit card details, PayPal email) when you purchase or register the Dokan Plugin on dokan.co/wordpress.
• Support inquiries: Details you share via email, support tickets, or live chat (e.g., plugin issues, WordPress logs if provided).

2.2 Order Information

When you purchase or attempt to purchase the Dokan Plugin, we collect:

• Name, billing/shipping address, payment information (e.g., credit card numbers, PayPal email, bank details), email address, and phone number.

2.3 Usage Information

We collect information about your use of dokan.co/wordpress, including:

• Features used (e.g., plugin download page).
• Pages viewed and searches conducted.

2.4 Device Information

We collect data about devices used to access dokan.co/wordpress or activate the plugin, such as:

• Hardware model, operating system and version, unique device identifiers, and mobile network information.

2.5 Log Information

We collect log data when you use dokan.co/wordpress, including:

• IP address, access times, pages viewed, and referring URL.

2.6 Collection Technologies

We use:

• Cookies: Data files on your device for site functionality. Learn more at allaboutcookies.org.
• Log files: Track IP address, browser type, ISP, referring/exit pages, and timestamps.
• Web beacons, tags, pixels: Record browsing behavior on dokan.co/wordpress.
• Google Analytics: Tracks traffic and interactions. Opt out at tools.google.com/dlpage/gaoptout. See Google’s privacy policy at google.com/intl/en/policies/privacy.

2.7 Data Collected by Marketplace Owners

• Marketplace Owners: You collect vendor data (e.g., names, emails, payout info) and customer data (e.g., orders, shipping addresses) on your WordPress site.
• Vendors: You collect customer data (e.g., shipping details) to fulfill orders.
• Customers: Your data is collected by the marketplace owner and vendors, not weDevs, unless shared for support.

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Dokan Plugin (e.g., license verification, updates).
• Personalize your experience on dokan.co/wordpress (e.g., plugin recommendations).
• Provide customer support via email, live chat, or support tickets.
• Communicate about the Dokan Plugin, including updates and promotional offers (with consent where required).
• Detect and prevent fraud or abuse (e.g., unauthorized license use).
• Comply with laws and regulations (e.g., tax reporting).

4. How We Share Your Information

We don’t sell your personal information. We share it only when necessary:

• Service Providers: With third parties like Stripe, PayPal (payment processing), Google Analytics 4 (analytics), or Zendesk (support) to run dokan.co/wordpress. They are contractually bound to protect your data.
• Legal Purposes: To comply with laws, respond to legal requests (e.g., subpoenas), or protect our rights, property, or safety.
• Business Transfers: In a merger, acquisition, or asset sale, with prior notice.

Marketplace owners and vendors control their data sharing on their WordPress site. We don’t access marketplace data unless shared for support.

5. Google Cloud Scopes and Limited Use Policy

The Dokan Plugin may use Google Cloud APIs for features like analytics integration (if enabled by the marketplace owner).

• Sensitive Scopes: Access to Google Drive files/folders to see and download Google Analytics data (if integrated).
• Non-Sensitive Scopes: Access to your Google account email, public profile, or identity (if connected).

We comply with the Google API Services User Data Policy, including Limited Use requirements, ensuring data is used and transferred only as permitted. Learn more at developers.google.com/terms/api-services-user-data-policy.

6. Security

We use reasonable measures to protect your information, including:

• Physical, electronic, and procedural safeguards for data on dokan.co/wordpress.
• Encryption for data in transit and at rest.

Marketplace owners are responsible for securing their WordPress site and data collected via the Dokan Plugin. No system is 100% secure, so we cannot guarantee absolute security.

7. Your Choices and Privacy Rights

You can access, update, or delete your personal information by contacting us at [email protected] Depending on your location (e.g., GDPR in Europe, CCPA in California), you may have rights to:

• Access or correct your data.
  
• Delete your data (subject to legal requirements).
  
• Portability to get a copy of your data.
  
• Opt-out of marketing emails or targeted ads.
  
• Restrict certain data uses.
  
• Customers: Contact the marketplace owner for your data.
  
• Vendors: Contact the marketplace owner for shop data, or weDevs for support-related data.
  
• Marketplace Owners/Visitors: Email [email protected] or manage your dokan.co/wordpress account.
  

We may verify your identity before responding.

8. Changes to This Policy

We may update this policy to reflect changes in the Dokan Plugin or laws. We’ll notify you of material changes via email or on dokan.co/wordpress. Check the Last Updated date for the latest version.

9. Contact Us

For questions or concerns:
Email: [email protected]/wordpress
Address: Dokan Inc. 8 The Green Ste R, Dover, DE, 19901, USA
Phone: