Store Support

Customers Will Be Able To Create a Ticket With Their Order ID

Provide your customers with a ticket-based support system right from the store page.

Requirements:

WooCommerce, Dokan Pro

Available in:

Let Customers Create
Support Tickets Right From
the Store Page

No need for your customers to search for the Vendor’s contact details. Enabling this module helps them connect with the Vendors through Support Tickets.

Customers Will Be Able to
Create a Ticket With Their
Order ID

Your Vendors can easily match their customers with the ticket numbers. They will see the order no, title, customer name, status, issue date, and more on all of the tickets.

Vendors Will Be Able
To Reply Directly From
The Dashboard

The marketplace sellers will be able to keep the conversation going right from their frontend dashboard.

Marketplace Owner Can View and Edit Customer Support Tickets

Admins can oversee the communication between vendors and customers, reply to support tickets inquiries, close or reopen any support ticket and more. The support tickets can also be sorted and filtered with an advanced search option to easily find tickets.