Introducing Dokan Cloud

Introducing Dokan Cloud: Start of A New Era in the eCommerce Industry

Nizam Uddin





21 min read

We have entered into a new era in the eCommerce and the multivendor marketplace industry.

The Dokan Cloud Version is Live to Launch Your Dream eCommerce Store and Marketplace!!!!

For 10 years, Dokan has been a household name in the WordPress multivendor marketplace industry. Myself and Tareq (Founder, and CTO of weDevs) began a journey to create a solution that will help business owners realize their dream of creating an empire like Amazon, eBay, Flipkart, etc.

The journey has been successful as we have served over 60000 customers till now and we have got a rating of 4.5 on the site.

Now it is time for us to go to the next level. With changing times the needs of business owners have also changed. They don’t want to manage complex settings or lose their sleep over some updates or security issues. Instead, they want to focus on creating their brand, get more products on board, and reach more customers.

From our 10 years of eCommerce and marketplace industry knowledge, we understood the pain of business owners and decided to give them more freedom to manage their businesses.

We have released a cloud version of Dokan, that will help users manage their eCommerce platform and marketplaces more easily and streamline their business. We have used our 10 years of experience of creating, managing and catering eCommerce stores and marketplaces to create this platform.

Tareq already published a blog defining the reasons for releasing a cloud version of Dokan. You can go and have a read.

An Overview of Dokan Cloud

Dokan Cloud is a standalone cloud-based eCommerce platform that will enable users to create a multivendor marketplace. We have made this platform so that it reduces dependency on WordPress and streamlines complicated marketplace processes.

There are many advantages to switching or using the Dokan Cloud version.

One significant benefit is scalability. The Dokan Cloud will allow businesses to seamlessly expand their operations as demand grows without worrying about infrastructure limitations.

the centralized management system simplifies administrative tasks, enabling businesses to oversee multiple aspects of their marketplace from a single interface.

Integration with cloud services further enhances functionality by enabling seamless connectivity with other essential tools and platforms. By leveraging cloud infrastructure, Dokan Cloud reduces server load, optimizing performance and ensuring consistent uptime even during peak traffic periods.

Moreover, the cloud-based model offers cost efficiency by eliminating the need for expensive investments and reducing operational expenses.

In terms of performance, the platform delivers swift and responsive user experiences, fostering customer satisfaction and retention.

Its reliability and redundancy features ensure uninterrupted service delivery, safeguarding against potential disruptions or data loss.

Dokan Cloud

We have made sure the security measures are air-tight to protect sensitive information and transactions, instilling trust and confidence among users and stakeholders alike.

In summary, the cloud version of Dokan presents a compelling proposition for businesses seeking a scalable, efficient, and secure solution for their online marketplace needs.

Dokan Cloud’s Amazing Features

My team has been working hard for the past 2 years to create this amazing platform for you. We have appointed a separate development team to work on only the cloud version of Dokan. So far we have added all the necessary features needed to get started.

The Dokan team is working on adding new and exciting features that will take your marketplace experience to the next level.

Initially, we have added these features-

1. Detailed Dashboard and Report Filtering

Admins need to have clear insight into what is going on in the marketplace. That is why a detailed dashboard with the necessary filters is needed to get the correct reports.

Marketplace admin will have access to the comprehensive Dokan Cloud dashboard that will give detailed insights into their marketplace performance. They can easily monitor their earnings, and track the number of customers, orders, products sold, and refunds.

There is also a graph that provides an overview of the marketplace situation, offering valuable insights at a glance.

A dedicated report section allows admins to filter data for daily, monthly, or yearly analysis. This feature enables them to dive deeper into trends and patterns, facilitating informed decision-making and strategic planning.

2. Page Builder

This is the most amazing feature of Dokan Cloud. Yes, Dokan Cloud has its page builder. This is a novelty feature only available on Dokan Cloud. I have seen the struggle business owners face while designing their stores. That is our team decided to bring in a page builder to design the storefront with ease.

You can use that page builder to customize your marketplace. If you have any experience using Elementor or any other page builder, then it would be easy for you to use the page builder as it is made with the same design.

This is a screenshot of available themes in Dokan cloud

There are many amazing widgets and features to design your marketplace the way you like.

Also, there are two themes available for you to activate and customize to make your store look professional. Although you don’t need to customize the themes as they are already with par with the design trends, but still you can use the page builder to satisfy your design needs.

We will add more themes in the future.

3. User-friendly Product Management

Uploading and managing products is one of the most difficult task in any eCommerce platform. We tried to make that process very easy.

In Dokan Cloud, both physical and digital products are fully supported, offering flexibility for a wide range of marketplace offerings. Both admins and vendors can create and upload products, providing all the necessary information to accurately showcase their items.

Moreover, they can add attributes and variations, as well as assign brands and categories to ensure effective organization and discoverability within the marketplace.

For enhanced visibility and search engine optimization (SEO), there’s a dedicated section specifically designed for product SEO.

This is a screenshot of the Dokan Product Section

This feature empowers admins and vendors to optimize product listings with relevant keywords, descriptions, and meta tags, thereby improving their visibility in search engine results and driving more traffic to their offerings.

4. Subscription Plans for Vendors

Other than the commission, the admin can also earn by selling subscription plans to vendors.

Within Dokan Cloud, admins can create subscription plans tailored to the needs of vendors, each offering unique levels of access and permissions. These subscription plans provide a structured framework through which vendors can access various features and functionalities within the marketplace platform.

Admins can customize subscription plans by defining different tiers or levels of access, granting vendors specific permissions based on their respective subscription levels.

This is a screenshot of subscription plans

This feature not only enhances the overall user experience for vendors but also provides admins with greater control and flexibility in managing their marketplace ecosystem effectively.

5. Easy Shipping and Tax Management

Among the features offered by Dokan Cloud, managing shipping and tax settings stands out as crucial yet potentially complex. As these are the two most sensitive and complex features, my team has taken extra care to make sure these two features become effortless.

For shipping management, vendors are empowered to create shipping profiles tailored to their specific needs. They can define various conditions and parameters to apply to shipping, ensuring accurate and efficient fulfillment processes.

This flexibility allows vendors to accommodate diverse shipping requirements and preferences, ultimately enhancing the customer experience.

This is a screenshot of the Dokan Cloud Shipping settings

On the admin side, configuring taxes is simplified with Dokan Cloud. Admins can easily create tax rules based on country and state, streamlining compliance with regional tax regulations.

Dokan Cloud offers comprehensive tax options, including compound tax, zip tax, shipping tax, and digital product tax, providing administrators with the flexibility to implement tax policies that align with their business needs and regulatory requirements.

By offering straightforward tools for managing shipping and tax settings, Dokan Cloud enables administrators and vendors alike to navigate these complexities with ease, ensuring smooth operations and compliance within the marketplace ecosystem.

6. Live Chat Integration for Better Communication

The need for live chat for any online business can’t be stressed enough. More than 60% of customers are more likely to return to a website that offers live chat. So, having a live chat feature is crucial.

Dokan Cloud seamlessly integrates with popular communication platforms like Facebook and WhatsApp, enhancing vendors’ ability to engage with their customers effectively.

Vendors can easily communicate with their customer base, increasing personalized interactions and building stronger relationships.

By integrating Facebook and WhatsApp within Dokan Cloud, vendors can address customer inquiries, provide support, and offer assistance in real time. This direct and immediate communication channel enables vendors to offer a more responsive and tailored shopping experience, thereby increasing customer satisfaction and loyalty.

This is a screenshot of live chat settings

These integrations empower vendors to leverage the reach and convenience of social media and messaging platforms to promote their products and services, driving traffic and sales to their storefronts within the Dokan Cloud marketplace.

7. Email Integration with MailChimp

Sending emails to your vendors and customers is an important process for an online store. That way you are acknowledging your users and also giving them a sense of assurance.

Dokan Cloud offers seamless integration with Mailchimp, a leading email marketing software, to streamline communication with customers regarding order confirmations and successful signups. This integration enables vendors to leverage Mailchimp’s email automation and marketing tools to deliver timely and personalized messages to their customers.

With this integration vendors can automate the process of sending order confirmation emails, ensuring that customers receive prompt notification of their purchases.

They can use Mailchimp to send welcome emails to new signups, fostering a positive first impression and encouraging further engagement with the marketplace.

This is a screenshot of mailchimp settings

Overall, the integration with Mailchimp empowers vendors within Dokan Cloud to leverage email marketing effectively, maximizing customer engagement and ultimately contributing to the success of their online marketplace ventures.

8. SMS Integration with Twilio

SMS is considered a more personal form of communication as you can reach customers who don’t even own a smartphone.

So, in addition to its integration with Mailchimp for email communication, Dokan Cloud also offers seamless integration with Twilio, a renowned SMS platform, to enable vendors to connect with customers more directly and personally.

With Twilio integration, vendors can send important updates, order confirmations, delivery notifications, and promotional offers directly to customers’ mobile phones.

This direct communication channel allows for timely and effective communication, ensuring that customers stay informed and engaged throughout their shopping experience.

This is a screenshot of Dokan SMS settings

This level of personalization can significantly enhance customer satisfaction and loyalty, ultimately driving repeat purchases and fostering long-term relationships.

9. Store Analytics

Understanding customer behavior is crucial for optimizing the performance of an online marketplace. You need to know how your customers are behaving with the website to take informed decisions.

Dokan Cloud offers seamless integration with Google Analytics 4, a powerful analytics platform, to provide valuable insights into customer interactions with the website.

With this integration, admins and vendors can track various metrics and key performance indicators (KPIs) related to customer behavior, such as page views, session duration, bounce rates, and conversion rates.

These insights allow stakeholders to gain a deeper understanding of how customers navigate the website, interact with products, and complete transactions.

this is a screenshot of Google Analytics

By integrating with Google Analytics 4, Dokan Cloud enables marketplace operators to gain actionable insights into customer behavior, enabling them to optimize their website and marketing strategies to better meet the needs and preferences of their target audience.

10. Payment Integration for Smooth Transaction

Having a reliable payment gateway is crucial for any marketplace or online store. If the customers don’t see a trusted payment service, they can immediately abandon the cart. I have seen many marketplaces and online stores struggle with increasing abandoned cart rates due to not having reliable payment gateways.

Dokan Cloud has multiple payment methods, including PayPal, Stripe, and cash on delivery. This diverse array of payment options ensures convenience and flexibility for customers. This will allow them to choose the method that best suits their preferences and needs.

Customers can securely complete transactions using PayPal or Stripe, two widely trusted and widely used payment gateways.

These platforms offer robust security measures and seamless integration, providing a smooth and hassle-free checkout experience for users.

This is a screenshot of the Dokan Cloud Payment Settings

For those who prefer to pay upon delivery, Dokan Cloud also supports cash on delivery, enabling customers to finalize their purchases and pay in person when their orders are delivered.

Additionally, Dokan Cloud allows vendors to make withdrawal requests through PayPal.

This feature enables vendors to conveniently access their earnings and manage their finances directly from the platform.

11. Vendor Payout

Managing vendor payments in a marketplace can be complex, but Dokan Cloud simplifies the process with features designed to streamline vendor payouts.

With Dokan Cloud, vendors have the flexibility to request payouts manually, allowing them to initiate the transfer of their earnings at their convenience. This gives vendors control over their finances and ensures timely access to their funds.

This is a screenshot of vendor payout settings

In addition to manual payouts, Dokan Cloud offers an automatic payout method, further enhancing convenience for vendors.

This automated process enables vendors to set predefined payout schedules, ensuring that they receive their earnings regularly without the need for manual intervention.

By offering both manual and automatic payout options, Dokan Cloud empowers vendors to manage their finances efficiently while reducing administrative overhead for marketplace administrators.

This streamlined approach to vendor payments enhances transparency, reliability, and convenience, ultimately fostering trust and satisfaction among vendors within the marketplace ecosystem.

Dokan Cloud Pricing

While discussing the pricing with my team, the message was to keep pricing that doesn’t become a barrier to using the platform.

With that mindset, we have set the pricing for Dokan Cloud. Here it is-

This is a screenshot of Dokan Cloud Pricing

We have tried to keep the pricing that is in the reach of small to enterprise business owners. You can know how we will bill the admins from here.

Dokan Cloud Upcoming Features

The Dokan Cloud version is still and will be a work in progress. Gradually, we will continue to add new features to help the users.

We already have some features in the roadmap like-

  • Multilingual Feature
  • Braintree Integration
  • Frequently Bought Together Option for Customers
  • Standalone Store Creation Feature
  • Subscription Product
  • Blogging Feature
  • And many more.

Create Your Dream Marketplace Today!!

It has been quite a ride in developing Dokan Cloud. All the teams including the Developers, QA, Marketing, and even the HR and Admin have contributed and done their part in bringing this amazing product to life.

But this is just the start and I know there is still a long way to go. But me, and my Dokan team is determined to bring the best version of this software to you and make your journey as a business owner worth remembering.

Our aim is to provide eCommerce business owners with a platform they can use to launch their dream eCommerce store or multivendor marketplace.

That is why we have kept both the Dokan Cloud version and the Dokan Plugin version operational. As a user you can choose the one you are most comfortable with.

If you are familiar with the WordPress ecosystem, then choose the Dokan multivendor marketplace plugin to build your website.

But if you don’t want to take the hassle of configuration, plugin installation, etc, then you can choose the Dokan Cloud version.

Either way, you will be able to launch your dream marketplace with ease.

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