Vendors can use Facebook Messenger and WhatsApp to chat with customers and solve their issues. It is faster and increases the customer satisfaction rate.
We will show you how to configure the live chat settings of the Dokan Cloud platform.
Create Facebook Page
Now you need to create a Facebook page in order to connect your store with Facebook. Select the Create Option from your Facebook account.
There select Page.
![Facebook Messenger 2 this is a screenshot of select page](https://cdn.wedevs.com/uploads/2018/05/select-page-1024x307.png)
Select any of the page type. Give your page name and category.
Now switch to your created page from your Facebook account. Then follow these steps to collect page ID.
Click on the Meta Business Suite button on the right-hand side,
![Facebook Messenger 4 This is a screenshot of FB Page Meta Business Suite](https://dokan.co/app/uploads/2023/12/This-is-a-screenshot-of-FB-Page-Meta-Business-Suite-1024x493.png)
Now you will be redirected to another page. There click on the Inbox tab,
![Facebook Messenger 5 This is a screenshot of Meta Business Suite Inbox Tab](https://dokan.co/app/uploads/2023/12/This-is-a-screenshot-of-Meta-Business-Suite-Inbox-Tab-1024x492.png)
On the next page, click on the Settings icon on top of the menu,
![Facebook Messenger 6 This is a screenshot of the Settings option](https://dokan.co/app/uploads/2023/12/This-is-a-screenshot-of-the-Settings-option-1024x497.png)
You will get three options. Choose the Chat Plugins option,
![Facebook Messenger 7 This is a screenshot of the Chat plugin](https://dokan.co/app/uploads/2023/12/This-is-a-screenshot-of-the-Chat-plugin-1024x421.png)
In order to get the page id, on the next page, click on the Set Up button on the top,
![Facebook Messenger 8 This is a screenshot of SET Up Button](https://dokan.co/app/uploads/2023/12/This-is-a-screenshot-of-SET-Up-Button-1024x494.png)
You will get a pop window. There you will various methods like WordPress, Webflow, Shopify, etc. But you need to choose the Standard method,
![Facebook Messenger 9 This is a screenshot of choosing Standard](https://dokan.co/app/uploads/2023/12/This-is-a-screenshot-of-choosing-Standard-1024x978.png)
After choosing the Standard method, you will get a pop-up window again.
In Step 1, choose your preferred language,
![Facebook Messenger 10 This is a screenshot of Step 1](https://dokan.co/app/uploads/2023/12/This-is-a-screenshot-of-Step-1-1024x639.png)
In Step 2, you need to add your domain address. Remember, you need to add the Vendor Store address.
You can add multiple domains.
![Facebook Messenger 11 This is a screenshot of Step 2](https://dokan.co/app/uploads/2023/12/This-is-a-screenshot-of-Step-2-1024x639.png)
After adding the domain name, in Step 3, collect the Page Id,
![Facebook Messenger 12 This is a screenshot of Page ID](https://dokan.co/app/uploads/2023/12/This-is-a-screenshot-of-Page-ID-1024x640.png)
You are done. In Step 4, just click on the Finish button.
![Facebook Messenger 13 This is a screenshot of Step 4](https://dokan.co/app/uploads/2023/12/This-is-a-screenshot-of-Step-4-1024x637.png)
Your chat plugin is ready and you have also got your page id,
![Facebook Messenger 14 This is a screenshot of Chat plugin is ready](https://dokan.co/app/uploads/2023/12/This-is-a-screenshot-of-Chat-plugin-is-ready-1024x637.png)
This is how you can collect the Page ID of Messenger.
Live Chat – Admin Settings
The admins need to enable the live chat option from their dashboard. To enable that, log in to your admin dashboard and go to Integrations, click on the connect button under the Live Chat option.
![Live Chat for Dokan Cloud 1 Click on the Connect button](https://dokan.co/app/uploads/2024/02/Click-on-the-Connect-button-1024x499.jpg)
Enable the Live Chat option and select Messenger. You can also choose a messenger head color and where to show the chat head.
![Live Chat for Dokan Cloud 2 Admin FB Settings](https://dokan.co/app/uploads/2024/02/Admin-FB-Settings-1024x499.png)
Messenger – Vendor Settings
Vendors can add their Facebook Page ID from Settings–> Store Details and also need to enable the live chat option.
![Live Chat for Dokan Cloud 3 Facebook Page Id](https://dokan.co/app/uploads/2024/02/Facebook-Page-Id-1004x1024.png)
The Chat head will be showed on the single store page,
![Live Chat for Dokan Cloud 6 Fb Chat Head on Store Page](https://dokan.co/app/uploads/2024/02/Fb-Chat-Head-on-Store-Page-1024x499.jpg)
Whatsapp – Admin Settings
If the admon wants to show Whatsapp, then they need to enable the Whatsapp option from the settings page,
![Live Chat for Dokan Cloud 9 Admin Whatsapp settings](https://dokan.co/app/uploads/2024/02/Admin-Whatsapp-settings-1024x499.png)
Whatsapp – Vendor Settings
The vendor needs to add their Whatsapp number and save the changes to enable Whatsapp for live chat,
![Live Chat for Dokan Cloud 10 Vendor Whatsapp enable](https://dokan.co/app/uploads/2024/02/Vendor-Whatsapp-enable-1024x291.png)
Here’s what Whatsapp will look like in the single store page,
![Live Chat for Dokan Cloud 11 Whatsapp chat head in store page](https://dokan.co/app/uploads/2024/02/Whatsapp-chat-head-in-store-page-1024x499.png)
This is how you can enable live chat for your Dokan Cloud platform.