Dokan Return and Warranty Request

Dokan Multi Vendor Documentation

In the latest release of Dokan, the Return and Warranty Request module has been introduced. This module enables the admin to allow vendors to offer customized return and warranty facility of their sold products to their buyers.

Pre-requisites

  1. WordPress 4.1 or later.
  2. WooCommerce plugin 2.2.10 or later.
  3. Dokan Lite
  4. Dokan Pro

Based on the various Dokan pro pricing plan, this module will be automatically present after the installation. In this case, the Return and Warranty Request module is placed on the Dokan Professional Plan & onwards including Business & Enterprise plan.

Installation/Activation

Navigate through WP Dashboard >Dokan >Modules. Find the Return and Warranty Request module from the list and turn on the toggle button on the top right to activate this module.

This is a screenshot of RMA module enabled

Admin Settings/Configuration

Step 1:

In order to get to the settings of the newly activated module, you will need to go to Dokan → Settings → RMA.

This is a screenshot of RMA settings

Step 2:

Order Status:- This settings allow the admin to set the facility to claim warranty and return for the buyers based on their order status. The available order statuses are in the form of a dropdown menu. So the admin can select any of the below order statuses for this facility to be enabled.

This is a screenshot of RMA order status

Step 3:

Enable Refund Requests:- This settings allows the customer to request for the refund of their bought products.

This is a screenshot of enabling refund requests

Step 4:

Enable Coupon Requests:- This enables the customers to request for coupons as store credit.

This is a screenshot of enabling coupon requests

Step 5:

Reasons for RMA:- Numerous customized reason can be set by the admin with this setting as the reason for asking the refund & warranty of the sold product.

This is a screenshot of RMA reasons

Step 6:

Refund Policy:- The admin can add and update a definite refund policy for the customer in this portion.

This is a screenshot of Refund Policy

Vendor Settings/Configuration

For All Products

As any vendor, you would require to login to your account and navigate through Vendor Dashboard → Settings.

this is a screenshot of vendor settings

Now, Select RMA.

Option 1: Label

This is the part where the vendor adds a label to the RMA facility for the customers for his all products. In this case, it is labeled as ‘Warranty’. The vendors can add any label of their choice.

This is a screenshot of Vendor RMA Label

Option 2:

There are certain dependencies on this option of warranty type. The dependencies are demonstrated below.

Type:- No Warranty & Warranty Included

The vendor can choose the type of warranty for the customers from here. Basically, there are three types of warranty to offer for the vendors to their customers. No Warranty, Warranty included and Warranty as Add-On.

this is a screenshot of Warranty type

The type ‘No Warranty‘ will reveal no new option but selecting ‘Warranty Included’ will add three more options, Length, Length Value and Length Duration as seen below.

Length option is whether you are looking to offer the warranty for a Limited time or lifetime. Length Value is the value to be added for the warranty offered for any product. Lastly, Length Duration is the term of the warranty in the form of Month or Years.

this is a screenshot of label type

When the length of the warranty is selected to “Lifetime”, the length value and length duration option will get hidden as shown below.

this is a screenshot of lenght

Type: Warranty as Add-On

When the vendor choose this option of warranty type. The vendor can allow the customers to choose additional warranty period for an added cost. The vendor can set that cost and duration from the Add-On warranty setting option as shown below.

this is a screenshot of add warranty settings

Option 3: Refund Reasons

This option displays all refund reasons set by the admin. Now the vendors can choose to display the refund reason of their choice by tick checking the box that goes with their store and products.

this is a screenshot of refund reaosns

Option 4: RMA Policy

This is the return and warranty request policy set by the admin. The vendors can set the policy of their own for the customers based on their store, products and services.

this is a screenshot of rma policy

For Individual Product (Vendor settings)

Apart from setting the RMA for all products, the vendor can also set up RMA settings for an individual product.

To do so, the vendor has to navigate to Vendor Dashboard > Products > Select a product > Edit > RMA Options (Check the “Override your default RMA settings for this product”)

this is a screenshot of rma options

After that, you will get the options for setting up the RMA for this product as shown below.

this is a screenshot of rma override

The fields in this setting are the same as the fields in the global setting but here it works for this product only.

Managing Customers’ RMA Requests

To manage customers’ RMA requests, the vendor has to go to his/her Vendor Dashboard > Return Request > Select the ‘Manage’ or Click on the view icon.

this is a screenshot of rma request delete

Next, your vendor will get options to chat with the customer and to meet up the return request. Moreover, the vendor can change the status of the RMA request if he/she want to.

this is a screenshot of change status

Here are the statuses:

  • New: When the vendor gets any new RMA request from a customer.
  • Processing: When the vendor sets the status to processing, the customer will be able to view the RMA requests’ status as ‘Processing’.
  • Completed: When the RMA request is completely processed then the vendor will select this option.
  • Rejected: The vendor will select this option if he or she wishes to reject the RMA request.
  • Reviewing: Vendor will select this option when the RMA request is under review.
this is a screenshot of change status

Customer’s RMA Option

Based on the settings applied by the admin and vendor, customers get to enjoy the RMA facility while buying their favorite products. Certain options are set as default for the customers. And for other options, they can choose their suitable warranty duration for an extra cost set by the vendors.

Here, for the customers, the warranty period is fixed for the ‘Warranty Included’ warranty type as seen below.

this is a screenshot of warranty

As for the ‘Warranty as Add-on’ warranty type, the customers get to choose the provided warranty duration for some extra cost set by the vendors.

this is a screenshot of warranty

Requesting a Warranty

Once the product is bought by a customer, based on the RMA setting adjusted by the admin and vendor, the customer can request for the replacement of the bought product, full or partial refund or request for Refund as store credit.

this is a screenshot of refund

Hope this doc about Return and Warranty Request was helpful. If you have any other queries regarding this module then feel free to contact our support team.

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