Dokan GDPR

Dokan Multi Vendor Documentation

The Dokan Privacy Policy includes the basics around what personal data from vendors, visitors, and customers your Dokan Multivendor will be collecting, storing, and sharing, as well as who may have access to that data.

Depending on what settings are enabled and which additional plugins are used, the specific information shared by your store will vary. We recommend consulting with a lawyer when deciding what information to disclose on your privacy policy.

We collect information about you during the checkout process on our store.

What We Collect and Store

While you visit our site, we’ll track:

Stores you’ve viewed: we’ll use this to, for example, show you vendor stores you’ve recently viewed.

Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed.

Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping.

Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

Note: you may want to further detail your cookie policy, and link to that section from here.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them
  • If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it.

For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews if you choose to leave them.

Who on Our Team has Access

Members of our team have access to the information you provide us. For example, both Administrators of Dokan Multivendor and Marketplace Owners/Store Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent/
  • Customer information like your name, email address, and billing and shipping information.

Dokan team members, such as, customer support representatives, product developers, and marketing personnel have access to information to help fulfill orders, process refunds and support you.

What We Share with Others

We have certain integrations with third parties who help us provide seamless services with orders and other store services for you. For example – payment gateways to process and complete your orders or web analytics to make your store and shopping experience better.


We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.


Dokan has premium modules that perform specific and special purpose tasks. Each of the modules collect additional information. Also third party extensions and integrations collect data that is applicable to the each of their individual privacy policy.

How Users Can Obtain, View, or Delete Their Data

If a user wants to export his data to view it or for some other purpose, admins or marketplace owners will be needing to send a request to that particular user via email.

Simply go to Tools -> Export Personal Data tab of your WordPress dashboard. Request for the personal data by sending the user a request. Once a user gives you the consent to export personal data, you will be able to download it.

This image shows Dokan GDPR option

If a user requests to delete their personal data, the admin of the marketplace has to follow the same process.

Go to Tools -> Erase Personal Data, then enter the username or email address to send request.

Once the user approves it, admins can remove the data from their database. deletes them totally from their database but the transaction of their posts remains as it is but without their credentials on it.

This image shows how to erase personal data

Sometimes a user may ask you to erase the personal data. According to GDPR rules, it obligates the admin to do so no questions asked. So you can erase their personal data in the same way. Get to the Tools tab and click on erase personal da

Note: When a user wants the admins to erase his/her personal data, it removes all information that was obtained by the plugin in any form. Except with transactions, their details remain but all credentials or userID are nulled so that the information cannot be attributed to any individual. In other words, the user cannot be tracked with only order details.